Our promise
We want every digital purchase to arrive as described and work as intended. If there is a problem with your download, contact us at support@aegishop.com and we will help resolve it.
How to request help
Email us within 14 days of purchase with your order email, product name, and a short description of the issue. If possible, include an error message or screenshot. We may provide a fresh download, a corrected file, an equivalent replacement, or another reasonable solution.
Refunds and digital goods
Because digital products can be accessed immediately, change-of-mind refunds are generally not available after delivery. We will consider a refund when we cannot provide a working product or an appropriate replacement, subject to rights that apply under local law.
Payment concerns and disputes
If you do not recognize a payment, cannot access a purchase, or believe an order is incorrect, contact support@aegishop.com before opening a payment dispute whenever possible. Include the order email, product name, and a description of the issue. We keep account, order, delivery, and support records so we can investigate promptly. This request does not limit any rights provided by your card issuer or applicable law.
What is not covered
We cannot guarantee compatibility with software or devices not listed in the product description, or cover problems caused by unauthorized modifications, redistribution, or use outside the product license. This policy does not limit any consumer protection rights that cannot legally be excluded.
Response time
We aim to reply to support requests within 24 hours. If you do not hear from us, please resend your message or use our contact page.